( Contact centers & BPOs )
QA coverage that keeps up with the floor
A hundred agents produce thousands of calls a day; a QA team of three hears almost none of them. autoqc scores every call against your rubric so reviewers spend their time coaching, not sampling.
The problem
What keeps going wrong
Sampling theater
Two reviewed calls per agent per week is a ritual, not a measurement. The calls that cost you customers are in the other 98%.
Inconsistent grading
Different reviewers, different moods, different standards. Agents notice — and dispute scores instead of learning from them.
Vendor opacity
Outsourced seats promise quality you can't verify. By the time CSAT drops, the damage is a quarter old.
With autoqc
How the pieces come together
Score everything, identically
Every call is measured against the same QC template — one standard across agents, shifts, sites, and vendors.
Coach from evidence
Agent Scoring composes quality, conversion, and efficiency into one ranked view with a coaching threshold. Open any flagged call and the transcript shows exactly where it went sideways.
Watch teams, not just agents
Roll scores up by team and campaign; set goals and alerts so drift shows up in days, not quarters.
Keep vendors honest
Give BPO partners scoped logins to their own scores. Same rubric, same data, no arguments.
Thanks for calling — this is Devon on a recorded line. Who do I have the pleasure of speaking with?
Hi, this is Jordan. I got a letter about my coverage renewal.
Happy to help with that, Jordan. Before we start, can I confirm the property this relates to?
Sure — it’s the one on file. I mainly want to know why the price went up.
It’s gone up with the appliance rider that was added last term. Let me walk you through the line items.
· · ·
Greeting & recording noticePass
Identity verificationPass
Reason-for-increase explainedPartial
No retention alternatives offered
Required renewal disclosureMissed
Disclosure language not read
Professional tonePass
Fictional call — real interface
( Start with your next call )
Put every call on the record.
- New accounts
- Start free — 500 credits
- See it first
- Score a call in the live demo
- Talk to us
- [email protected]
- How it starts
- Connect your calls → scored the same day