Call QA & QC governance
QA that hears
every call.
Every call transcribed and scored against your own criteria, rolled up by agent, campaign, and source. Then QC acts on it — policies, approvals, an audit trail.
No credit card · Credits don’t expire while your account is open
- 100%
- of your calls scored
- 3¢
- per minute · 3-min call minimum
- 500
- free credits to start
- 0
- per-seat fees, ever
Why this exists
The sampling problem
You can't manage the 98% you never hear.
Manual QA reviews a handful of calls and hopes they're representative. The compliance miss, the script drift, the source sending junk — they're almost always in the calls nobody sampled.
Typical manual review coverage
2%
A reviewer samples a couple of calls per agent per week. Every other conversation goes unheard.
Two reviewed calls per agent per week against a typical 100-call week.
autoqc coverage
100%
Every call transcribed and scored against the same criteria — no sampling bias, no blind spots.
Manual QA
~2%
Two reviewed calls per agent per week against a typical 100-call week. Every other conversation goes unheard.
autoqc
100%
Every call is transcribed and scored against the same criteria — no sampling bias, no blind spots.
How it works
Recording in. Decision out.
A pipeline, not a project. The three scoring dimensions ship enabled with defaults, so the first call you send comes back scored — tune the weights once you have seen real output.
Ingest
Calls arrive from your dialer or tracking platform via the API or bulk import — or drop in a CSV.
Score
Every call is transcribed and scored on your dimensions — lead, handling, compliance — plus the QA questions you write, weighted your way.
Understand
Scores roll up by agent, campaign, source, publisher, and buyer. Root-cause insights explain what moved.
Act
Governance policies watch the numbers, open actions and approvals, and keep a full audit trail.
The product
Your whole operation, on the record.
One dashboard over every scored call — coverage, quality, outcomes, and the places they're slipping. Recreated interface, fictional data.
1,284
+12.4%vs prev
86.2
+1.8vs prev
31
-9vs prev
23.7%
+0.9%vs prev
- Qualified sale38%
- Follow-up set27%
- Not qualified21%
- Compliance flag14%
Call review
Every call, readable in seconds
Open any call and read the transcript beside its scorecard: a score out of each dimension's weight, your QA questions answered with the points they earned, and every compliance flag marked at the second it happened. Reviews that took twenty minutes of listening take one of reading.
- Compliance flags marked inline, timestamped
- Scored per dimension — lead, handling, compliance
- Your QA questions, answered and weighted
- Filter and search across every scored call
Thanks for calling — this is Devon on a recorded line. Who do I have the pleasure of speaking with?
Hi, this is Jordan. I got a letter about my coverage renewal.
Happy to help with that, Jordan. Before we start, can I confirm the property this relates to?
Sure — it’s the one on file. I mainly want to know why the price went up.
It’s gone up with the appliance rider that was added last term. Let me walk you through the line items.
· · ·
73 / 100
Lead Score18/25
Real renewal intent, but the caller arrived already price-shopping.
- researchingCaller intent level3/6
Handling Score38/50
Clear line-item explanation; the price objection was never worked.
- ✗Was a retention alternative offered?0/6
Compliance Score17/25
- ✗Was the renewal disclosure read verbatim?0/10
Entity intelligence
Quality, sliced the way you buy and sell
Scores roll up to the entities that run your business — campaigns, traffic sources, publishers, buyers, agents, teams. When quality moves, you see exactly where it moved.
- Rankings and trends per campaign, source, publisher, buyer
- Volume-aware — no rankings from three calls
- Drill from an entity straight to its calls
- 01
Auto Insurance — Inbound
Campaign412 calls91
+2.1
- 02
Northstar Media
Publisher268 calls88
+1.4
- 03
SearchDirect
Source351 calls84
-0.6
- 04
Home Warranty — West
Campaign197 calls79
-3.2
- 05
LeadBridge
Source143 calls71
-5.8
Governance
Policies that watch the numbers for you
Define the floor — disclosure rates, score thresholds, transfer rules. When a policy trips, autoqc opens an action, routes it for approval, and writes the whole decision to an audit trail.
- Policy engine over scores, rates, and volumes
- Approval inbox for human sign-off
- Append-only audit log of who did what, and why
Disclosure compliance floor
If required-disclosure pass rate < 90% over 50 calls for any source → open action
Policy triggered
09:41LeadBridge: disclosure pass rate 83% across last 50 calls
Action opened
09:41Pause recommendation routed to approval inbox
Approved by QA lead
10:07Source paused · agents notified · buyer report attached
Audit entry written
10:07Who, what, why, and evidence — on the record
Insights
The why, not just the what
When a metric moves, autoqc proposes root-cause candidates and flags anomalies — a score dip traced to one source, a dead-air spike tied to a script change — before it costs you a week of digging.
- Automated root-cause analysis on score movements
- Anomaly detection across metrics and entities
- Agents below your coaching threshold, ranked and volume-aware
- Root cause
QA dip traced to one source
The 4.1-pt drop in week-over-week QA score concentrates in LeadBridge traffic — driven by missed renewal disclosures, not agent behavior.
- Anomaly
Anomaly: dead-air spike
Average dead air on Home Warranty — West rose 3.4× on Tuesday. Correlates with the new script rollout.
- Recommendation
Coaching cohort identified
6 agents fall below the objection-handling threshold with enough call volume to rank.
Built in
Everything around the score.
No add-on tiers, no feature gates — every account gets the full toolkit. Go on — drag them, click one to see what it does.
An honest game
Think you can QA?
Three call moments, one QA question each. Call Pass or Miss against the clock — then see the part a machine is actually better at.
All calls fictional · No leaderboard · One quiet lesson
You'll hear three moments the way autoqc does — as evidence against a QA question. Quick eyes beat good intentions.
Who it's for
Built for operations that live on calls.
Pricing
One credit. One minute.
That's the whole model. No subscriptions, no seats, no feature gates. A credit is 3¢ and buys a minute of call analysis, bulk volume earns discounts, and every new account starts with 500 free credits.
Starter
$0.03/credit$30
1,000 credits · ~16 hours of calls
Try autoqc on real production calls.
Growth
$0.03/credit$150
5,000 credits · ~83 hours of calls
Steady, ongoing volume without topping up often.
Bulk
$0.03/credit$300
10,000 credits · ~166 hours of calls
High-volume operations.
Start with 500 free credits — enough to score about 8 hours of real calls. No card required.
Common questions.
Answered
- New accounts
- Start free — 500 credits
- See it first
- Score a call in the live demo
- Talk to us
- [email protected]
- How it starts
- Connect your calls → scored automatically